Privacy Policy

1. Introduction

Carelian Log Buildings Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Carelian Log Buildings Ltd is the data controller for the personal data we process. Our details are:

• Company Number: 08872254
• Registered Address: Unit 6 Newport Business Centre, Corporation Road, Newport, NP19 4RF
• Email: [email protected]
• Phone: 07873 112344

3. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Details about your building requirements, property information
• Technical Data: IP address, browser type, operating system, referring URLs
• Usage Data: How you interact with our website
• Marketing Preferences: Your preferences for receiving marketing communications

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To perform our contract with you or take steps at your request before entering into a contract
• Legitimate Interests: For our legitimate business interests, such as improving our services
• Consent: Where you have given us explicit consent to process your data
• Legal Obligation: To comply with legal requirements

5. How We Use Your Information

We use your personal data to:

• Provide and manage our log building services
• Communicate with you about your projects
• Send quotations and invoices
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraud and unauthorised activities

6. Data Sharing

We may share your personal data with:

• Service Providers: Third parties who assist us in operating our business
• Professional Advisors: Lawyers, accountants, and other professional advisors
• Regulatory Bodies: When required by law or to protect our rights
• Business Partners: Suppliers and contractors involved in your project (with your consent)

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including:

• Project records: 10 years after project completion (for warranty and legal purposes)
• Financial records: 7 years (as required by law)
• Marketing data: Until you withdraw consent or request deletion
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at [email protected]

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

10. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings.

11. International Transfers

We primarily process data within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

15. Contact Us

For questions about this Privacy Policy or our data practices, please contact: